Frequently Asked Questions
What is an escape room?
An escape room is an entertainment activity for a team of players, in a themed room. The team have to find clues, solve puzzles, riddles and beat challenges to escape the room, all within the time limit.
Are we really locked in?
In a word: yes! Being locked in adds an element of challenge and authenticity. However, your game will be monitored by a game master, and there is a panic button should you wish to leave at any point.
Who can play?
Escape rooms are for everybody!
They are best enjoyed by a group of friends, colleagues or family. Some younger players may struggle with the nature of some of the clues, so the ideal age is 14 and over. Some rooms may have an age limit due to content but this will be clearly displayed on the room information page.
Younger players are welcome, but should be accompaonied by an adult to get the most from the experience.
Are the rooms accessible?
Unfortunatley, due to the nature of the building, not all of our rooms are accessible to everybody. However, two of our rooms do offer street level access. Please do call to discuss your individual requirements and we will do our best to assist your enjoyment of our games. Unfortunately, due to the age and space restrictions of the building, the facilities are not wheelchair friendly.
Will we be in a room with people we don’t know?
Our rooms are all private, unless specifically stated (such as during special occassions). Once booked, the party have exclusive use of the room for the duraiton of the booking.
How do we book?
Once you have selected your preferred adventure, please click "Escape Now' to go to our online booking facility.
I'm pregnant. Can I play?
First, congratulations! Secondly, of course! The rooms are not physically challenging. Please contact us if you have any concerns or questions.
What should we wear?
There are no special clothing requirements, so we suggest you just wear whatever makes you happy, even if that is full fancy dress, evening wear or a tele tubby outfit!
What should we bring?
Everything you need to play our games will be in the room, so there is no need to bring anything with you. Phones and cameras are prohibited in our games.
Are the games difficult?
Generally, the games are designed to be fun, but challenging. How hard you find them depends on your team, how well you work together, and if you spot all the clues you need.
If you're stuck, the game master is on hand to help with a well-timed clue or hint.
Can we bring alcohol into the room?
We are sorry to say that alcohol is not permitted on the premises, and playing the game whilst under the influence of alcohol may lessen the experience for you. We suggest you save the celebrating until after you have escaped.
Can we cancel or reschedule?
As our games are live action games and are booked for a set time and date, we are unfortunately unable to offer refunds. We will however reschedule games free of charge when notified at least 96 hours prior to the booking time. Notification later than 96 hours carries a 25% rescheduling fee.
Should you need to reschedule, please call us and we will do all we can to assist you.
Is there a prize?
Whilst there isn't a prize, you may regain your freedom.
You may also attain some of the following : a sense of achievement, an insight into how your team works, bragging rights, a couple of funny stories, some time away from the endlessly busy modern world, the chance to unplug from social media and endless spam emails.
Can we add more players?
Each room has a maximum number of players. However, if you wish to add a player, and there is room, you simply need to pay for the additional player before the game starts. You can amend your booking online to cover the extra charge.
How early should we arrive?
Ideallly, arriving 5 to 10 minutes before your booking is due to start will allow plenty of time for bathroom breaks, a chat with the game master, for the team to get into the mindset, etc.
How do we get to you?
Getting to our rooms is quite simple. There is a car park (free for 2 hours) right behind our site, two more within a 3 minute walk, and Woolston train station is less than a 5 minute walk.
Can I wear glasses in VR
A note on glasses. For our VR games, if possible, please consider wearing contact lenses instead of glasses, should you need them. Glasses can be worn and normally fit inside the faceseal of the VR mask, unless you sport the type of eyeware normally found gracing the face of Elton John, but many people find the experience of wearing the VR mask more comfortable without glasses. If you wear glasses we will do all we can to make the experience as awesome as possible.
Can I work for you?
Are you driven by customer service excellence, can you solve problems whilst remaining calm, can you think fast and work under pressure?Do you have a sense of humour?
Are you reliable, do you have a flair for the theatrical, are you organised, friendly and flexible?
Do you want to be part of a family-led team of exceptional personalities who strive to deliver the best escape room experiences available?
If this sounds like you, give us a call - you could be the perfect addition to our team.